Customer Service Representative Job at Hamilton

Job Category: Customer Service/Contact Centre
Job Position: Customer Service Representative
Employer: Large Government Organisation (via Madison Recruitment)
Location: Hamilton, Waikato (Te Rapa)
Wage: $29.45 per hour + 8% holiday pay
Job Type: Full-time Contract
Contract Duration: 10 February 2026 – 3 July 2026 (approximately 5 months)
Visa Sponsorship: Not specified – Must be eligible to work in New Zealand

Join a dynamic, fast-paced contact centre environment working on a high-volume project for a large government organisation. You’ll be employed by Madison Recruitment and work closely with the onsite team in Te Rapa, Hamilton. As a Customer Service Representative, you’ll be part of a dedicated team delivering tailored solutions to customers through both voice and written communication channels. This role offers the opportunity to gain valuable public sector experience while making a real impact through exceptional customer service. Full-time paid training will equip you with specialist knowledge to boost your career in the public sector.

Requirements

• Excellent verbal and written communication skills
• Confidence navigating multiple computer systems simultaneously on dual screens
• Positive, proactive approach to work
• Strong active listening skills
• Ability to assess situations quickly and provide effective solutions
• Flexibility and adaptability to handle diverse range of customer queries
• Strong multitasking abilities with focus on accuracy
• Commitment to delivering exceptional customer experiences
• Available for the full contract duration (10 February – 3 July 2026)
• Eligible to work in New Zealand
• Ability to work office-based in Te Rapa location

Responsibilities

• Provide exceptional customer service through voice and written communication channels
• Handle high-volume customer inquiries in a fast-paced contact centre environment
• Deliver tailored solutions to meet individual customer needs
• Navigate multiple computer systems efficiently using dual screens
• Assess customer situations and provide effective, appropriate solutions
• Maintain accuracy and attention to detail in all customer interactions
• Work collaboratively as part of a dedicated team
• Adapt to diverse customer queries and changing priorities
• Follow government organisation protocols and procedures
• Participate fully in comprehensive training program
• Meet performance targets and quality standards

Benefits

• Competitive pay rate of $29.45 per hour
• 8% holiday pay included
• Full-time paid training provided
• Guaranteed 40 hours per week
• Comprehensive onboarding and ongoing guidance
• Gain valuable public sector experience
• Develop specialist knowledge in government services
• Career development opportunity
• Supportive team environment

Why This Position Stands Out

• Paid Training: Full-time paid training to develop specialist knowledge
• Public Sector Experience: Valuable experience working with a large government organisation
• Career Boost: Enhance your CV with government sector credentials
• Competitive Pay: $29.45/hour plus 8% holiday pay
• Full-Time Hours: Guaranteed 40 hours per week throughout contract
• Professional Development: Comprehensive onboarding and ongoing support
• Make an Impact: Every customer interaction matters and you’ll be the person making it count
• Team Environment: Work with a dedicated, supportive team
• Fixed-Term Security: Clear contract duration with consistent hours

Contract Details

• Start Date: Tuesday, 10 February 2026
• End Date: Friday, 3 July 2026
• Duration: Approximately 5 months
• Hours: 40 hours per week
• Training Hours: 9:00am – 5:30pm
• Working Window: 8:00am – 6:00pm (with 2 weeks’ notice if shift change required)
• Location: Office-based in Te Rapa, Hamilton (street parking available)

Who Can Apply

• New Zealand citizens and permanent residents
• Candidates with valid working rights in New Zealand
• Must be available for the full contract duration (10 February – 3 July 2026)
• International candidates (visa sponsorship not mentioned—must already have work eligibility)

How to Apply

Apply Online: Click “Apply Now” to submit your application

Important Notes:

• Applications are being screened during the holiday period
• Don’t wait—apply now as positions are being filled on a rolling basis
• Must be available for full contract duration
• Office-based role in Te Rapa, Hamilton

Ready to make a real impact and gain valuable public sector experience? Apply now to join this dynamic customer service team!